Creating Opportunities for Value Added IT Management

  • from

Image of road sign with the word 'vision' signifying the need for value added I.T.

Value-added IT is achieved when the adopted IT service portfolio is delivered in an optimized manner, to ensure that technology is used for maximum benefit and productivity, and that all IT related plans and decisions are fully aligned with business needs and objectives.  This "value" is realized through the implementation of a strategic IT management vision.  Read on to learn more.

What is "Value-Added" IT Management?

Value-added is a strategic concept, driven by the premise that "value" can be realized beyond the obvious.  It is obvious that an IT department is expected to install systems properly, keep them running and provide quality support.  The "added value" is realized when these services are sufficiently integrated with business objectives and corporate culture to contribute to the actual "bottom line" in one or more positive respects.

Value-added IT is characterized by a defined management vision and a strong, collaborative partnership between the IT organization and the end-user community.  Added value is not organic - it takes planning and effort to achieve that level of IT service, cooperation, credibility and collaboration.  To identify and take advantage of all opportunities to add value, the smart IT executive and/or manager will look to achieve three (3) key goals:

  • IT must be fully competent in all core operational areas.  (Also Read: The Value of Management Standards)
  • IT must establish and maintain effective end-user relationships.
  • IT must seek out and exploit any and all opportunities to demonstrate visionary capabilities through projects, service successes, and day-to-day end-user interactions.

Work Smarter

Even under the best of circumstances, management is a challenge. When you learn to fast track, you’ll learn to work smarter, not harder. And that’s the value of every lesson, resource and template available at Fast Track Manage Learning. We teach you how to fast track your way to successful projects, committees and more. Learn More

Planning for "Value-Added" IT Management

The first step to providing added value is to identify the potential "targets" for value added IT service delivery, considering the existing IT service portfolio and the potential changes that may provide the value and benefit being sought.

  • Do you want to provide internal consultative services?
  • Do you want to become more involved in project and knowledge management?
  • Do you want to provide process re-engineering and workflow productivity services - to help your end-user community use existing technology to its full advantage?
  • Do you want to consolidate all technology decision making within a centralized IT operation?
  • Do you want to act as a technology advisor - helping management make better decisions concerning new technologies and upcoming business opportunities?
  • Are you capable of providing the desired strategic services....?

Insider Tips: How to Create Opportunities to Provide Added Value

  1. Start with service quality.  Ensure that your systems are well managed and that all IT operational procedures are as tight and streamlined as possible --- you will need to minimize systems problems, meet service level obligations and ensure that your staff has the time to move on to the next level.
  2.  Motivate and engage IT staff.  Get the buy-in of your staff, making sure that they understand your goals, and are willing and able to move ahead with you. Not every staff member will have an interest in strategic work, and that is ok ... you will still need people whose focus remains on the "bread and butter" technical work.
  3. Define your mission.  Create a clear, specific mission statement to visibly document the strategic services you plan to offer and provide.
  4. Use every available advantage.  Have your staff use their "powers of observation" to uncover procedures and operations that can be streamlined or improved through the use of existing technology.  Since front-line IT workers have a unique view of business operations, encourage them to observe how your end-users get their work done, looking for key processes that can be improved and simplified.  Your goal is to demonstrate your ability to understand end-user needs and to provide positive business value.
  5. Be visible to the end user community.  Offer to attend business staff meetings on a regular basis, to get to know your end-user community, and learn more about business issues and opportunities to which you might not otherwise be exposed.  Look for quick successes to help you build confidence and credibility.
  6. Toot your own horn.  Market IT services and capabilities through the use of newsletters, web sites, e-mail announcements, training classes, and technology presentations. Use the information gained from staff observations and business meeting participation to ensure that your content is relevant and useful.  Your goal is to keep IT continually visible and relevant, so that when strategic issues and questions arise, someone may think "perhaps IT can help".
Source: Unless noted otherwise, all content is created by and for

About Us

Right Track Logo staff writers have experience working for some of the largest corporations, in various positions including marketing, systems engineering, help desk support, web and application development, and IT management. is part of Right Track Associates, proprietors and publishers of multiple web sites including, Fast Track Manage, HOA Board List and more. We started in 2001 and have continued to grow our web site portfolio, Toolkit products, and related data services. To learn more, visit us at Right Track Associates.

Stay Informed

Useful information without inbox overload.

we do not sell our list

subscribe now
I.T. Service Planning The Fast Track Project Toolkit Start For Free

The IT Service Strategy Toolkit teaches you how to fast track IT service planning using the time-saving “service strategy process”. The goals are simple... to manage IT departments, services and projects in a common-sense manner, to align business and technology, and realize maximum value, acceptance, and utilization - all at the lowest overhead costs. It’s all about adding value, in less time and with greater success. Get lifetime access to a growing IT service curriculum of lessons, videos, reference materials, templates and more. Start for free.

Committee Management The Project Committee Toolkit Start For Free

The Project Committee Toolkit teaches you how to manage successful committees using the "committee concept" process. Committees are one of the most effective ways to organize, deliberate and make decisions. But too often, committee success is hampered by conflict and bureaucracy. When you follow the committee concept process, you’ll learn to avoid these pitfalls and ensure that your committees are properly formed, managed and staffed. Get lifetime access to a growing committee management curriculum of lessons, videos, reference materials, templates and more. Start for free.

Project Management The Fast Track Project Toolkit Start For Free

The Fast Track Project Toolkit teaches you how to deliver on-time, on-plan projects using "strategic project fast tracking". The fast track approach is a time-saving methodology, designed specifically for "real world" project circumstances - when you are being asked to do more than time and resources may allow. Fast tracking is the way to work around these obstacles and deliver prioritized results. Get lifetime access to a growing project planning curriculum of lessons, videos, reference materials, templates and more. Start for free.