IT Management Audits: Ensuring the Benefits of Sustained Compliance

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Image of clear whiteboard with flowchart relating to IT operations audit.

The mere mention of an IT management audit is enough to make anyone nervous. But, put in proper perspective, an organized audit of existing operations (and related policies and procedures) is an effective means to evaluate operational viability and determine the value of the IT strategic vision.  Read on to learn how to minimize audit resistance and maximize audit benefits.

Role and Purpose of the IT Management Audit

IT management audits can serve multiple purposes and provide many benefits.  First, audits are used to validate compliance with established technology related policies, programs and procedures.  Then, audits are also used as an investigative tool, to gather information and analyze current operational conditions for the purposed of recommending specific "policies, programs and procedures".   The primary purpose of a given audit will determine the scope and related execution planning.  Validation audits are likely performed on a regularly scheduled basis, with a standardized scope and set of executing procedures.  Investigative audits are likely triggered in response to a specific need, and planning will be shaped by unique goals and circumstances.  Whatever the purpose, the goal is to ensure that audits serve a purpose, are planned for minimal disruption, and that all results are used to maximize IT value.

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Simple Steps for IT Management Audit Planning

Step 1: Define Goals, Objectives and Scope

The first step in planning an IT management audit is to create a clear statement of goals and objectives, defining the purpose of the audit, expected benefits and desired results.

These are the questions you have to ask...

  • Who will conduct the audit? (organizationally and individually)
  • Why is the audit being conducted? (trigger and expected benefits)
  • What is the audit scope? (inclusions and exclusions)
  • What are the audit goals and objectives? (the audit "mission")

Management audit specifics (based on the questions above) will establish the audit scope, defining the exact "subjects" of the audit process and the overall work effort required to complete auditing tasks and activities. These specifics will vary based on the structure and charter of the specific organizational entity involved, the subject "service portfolio", technology in place, available time, subject matter complexity, and overall audit goals and capabilities.

Step 2: Adapt and Apply Standard Auditing Practices

Once you have defined your audit goals and objectives, you will need to specify the audit process – i.e. how your audit will be conducted.   Standardized auditing practices will establish the means by which audits are to be planned and executed, covering scheduling, communication, procedures, roles, responsibilities and required deliverables.  Individualized audit procedures will vary based upon the audit "subject matter" and the size and scope of the audit itself.  In addition, standardized auditing practices will establish the actual procedures and techniques used to collect required information and determine related conclusions.

In common practice, auditing procedures (steps taken to validate and/or investigate) can include one or more of the following:

  • Testing and validation of all established operational and administrative procedures.
  • On site inspections of IT operational facilities (including server rooms and wiring closets).
  • Interviews with IT staff members, managers and consultants.
  • Physical reviews of technical documentation, logs and systems reports.
  • Interviews with members of the end-user community.

Step 3: Set Expectations and Get Ready to Begin

Audits should not be surprise attacks ... they should be scheduled events.  It is very difficult to fake IT compliance, and very little can be gained from unscheduled audits. If a pending audit causes IT staff to clean up minor errors and omissions, then the goal of the audit has been largely reached ... to ensure compliance.

For an audit to be truly effective, communication and cooperation is essential, and that can only be obtained through a non-threatening process of review and evaluation.

  • Schedule the audit with IT managers and any essential staff.
  • Request any special security requirements in advance (ids, passwords).
  • Identify any required documentation, logs and records.
  • Schedule time for an informal review of preliminary results.

Before you begin your audit, you should set clear expectations for the use and application of audit results. Since "blame" should not be the goal of any audit, audit results should be clearly and openly communicated. While all results may not be positive, at the end of the process, there should be a clear direction for improvement.


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  • The I.T. Service Strategy Toolkit is an easy, engaging online course, containing over 50+ education components, teaching you how to use the multi-stage 'Service Strategy Process' to organize the I.T. service function and deliver value-added I.T. services.

  • Topics covered include developing the IT mission, organizing the IT service department, planning IT management policies, managing the IT/end-user service relationship, performing the IT service review, and more.

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Source: Unless noted otherwise, all content is created by and/or for

About Us

Right Track Logo staff writers have experience working for some of the largest corporations, in various positions including marketing, systems engineering, help desk support, web and application development, and IT management. is part of Right Track Associates, proprietors and publishers of multiple web sites including, Fast Track Manage, HOA Board List and more. We started in 2001 and have continued to grow our web site portfolio, Toolkit products, and related data services. To learn more, visit us at Right Track Associates.

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