• IT management templates and tools.
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  • Service Strategy Toolkit for IT Management
    And that's what you'll find inside the IT Service Strategy Toolkit.
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The IT Service Strategy Toolkit is a time-saver, and a must-have management resource, teaching you how to use the ITtoolkit service strategy process to run your I.T. department, and deliver projects and services that are more valued, relevant, responsive and accepted. To see what's inside, you can view the entire "Table of Contents" and check out the content screenshots below:

You'll find organizational operational decision making policy planning problem solving project planning customer service strategies.

It's the full IT "service strategy" methodology packed into 400+ pages of steps, charts and checklists, with the multi-page IT Vision Statement Template, Steering Committee Charter Template, Satisfaction Survey Template, and more.

Key Topics Covered

IT Management Concepts

What is IT management? What are the unique needs? What's the role of the service strategy?

Creating the Service Strategy

Learn all about setting organizational options, service portfolios, SLA's, IT policies and more.

Promoting the Service Strategy

Learn how to build IT/End-User Partnerships, form IT steering committees, and more.

Maintaining the Strategy

Learn new streamlined steps for planning, projects, and proactive problem management.

Service Review Planning

Learn how to plan and conduct standardized IT service reviews and improve service quality.

Service Review Deliverables

Use the survey, results and reporting templates to collect and analyze end-user feedback.

The IT Mission

Follow the the guidelines to document your IT mission, vision and service strategy.

Supplemental Information

Get sample "Survey Statements", Service Review Checklists, Skills Checklists, and more.

and more...

The IT Service Strategy Toolkit is published in (3) Editions (Standard, Extra and Bundle). The Toolkit contains multiple components, including manuals (in PDF format) and customizable templates (in Word and Excel format). For more details, see our FAQ.
The ITtoolkit.com "service strategy process" is a strategic approach to organizing and operating the internal IT service function. The goals are simple... to manage IT departments, services and projects in a common sense manner, to align business and technology, and realize maximum value, acceptance, and utilization - all at the lowest overhead costs. Read more.
The IT Service Strategy Toolkit is published in digital format and delivered via download. Toolkit components (Manuals, Templates and Spreadsheets) are compatible with Adobe Acrobat or Reader 9.0 or higher; Microsoft Office Word 2007 or higher and Microsoft Office Excel 2007 or higher.

Money Back Satisfaction Guarantee

We stand by our Toolkit. Not satisfied? You'll get a full refund.

Toolkit Purchase and Download

The IT Service Strategy Toolkit is available here for purchase and download. To make your purchase and get your download, simply select the desired Edition and click the "Buy Now" button. Payment processing is secure and we accept all major credit/debit cards, as well as PayPal. Every purchase is backed by our 30 Day Satisfaction Guarantee.

Standard Edition$62

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  • 1 Manual:
    Practices Manual
    Containing the Full Process
  • Templates:
    No Templates are included in the
    Standard Edition.
  • Satisfaction Guarantee
    Provided with Every Purchase
  • Download: .zip file

Extra Edition$94

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  • 2 Manuals:
    Practices Manual
    Extra Instruction Manual
  • 2 Templates:
    Vision Statement Template
    Committee Charter Template
  • Satisfaction Guarantee
    Provided with Every Purchase
  • Download: .zip file

Bundle Edition$131

Buy Now
  • 2 Manuals:
    Practices Manual
    Bundle Instruction Manual
  • 4 Templates:
    Vision Statement, Committee Charter, Service Review Process Plan, Service Review Analysis
  • 2 Excel Workbooks:
    Satisfaction Surveys and Results Spreadsheets
  • Satisfaction Guarantee, Download: .zip file

Get in Touch With Us

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For questions, information or customer service, just fill out the form to the left and we will respond shortly. For purchase and download assistance, please include your Toolkit purchase transaction number.

We Have More

We have lots of informative content for you right here at ITtoolkit.com, including our expansive collection of original blog articles, whitepapers and infographics, covering multiple issues in IT management, project management and more. You can also visit our companion website fasttrackmanage.com!

You May Also Like

We also publish our Fast Track Project Toolkit, teaching you how to use "strategic fast tracking" to manage and deliver successful projects, as well as the Project Committee Planner and Template Kit, filled with easy steps and customizable templates to run successful project committees.