Make IT More Relevant, Responsive and Valued!

With the IT Service Strategy Toolkit from

Find steps, templates, guidance, and a money-back guarantee if you're not satisfied.

Scroll down to see the features, preview the contents and get your download.
And there's more to see in the STEP-BY-STEP TO VALUE ADDED IT infographic.

Toolkit Overview

Start with a Vision

Value-added IT is hard work, but when it succeeds, you'll see a big payoff in IT service quality, productivity and acceptance. But you need the right tools to make it all happen.

Support and Transform

And the Service Strategy Toolkit provides everything you need to create, promote and sustain value-added services, to deliver IT that both supports and transforms.

Tools and Templates

Complete with concepts, checklists, charts, and templates, the Toolkit takes you through the "service strategy" process, covering multiple organizational and operational practices.

Organizing Practices

Create a solid foundation for your IT vision with innovative strategies for organizing IT, establishing service portfolios, managing projects, developing IT policies and more.

Operational Strategies

Learn how to promote your service vision with key strategies to form IT/End-User Partnerships, lead successful IT steering committees, set realistic expectations and more.

Improvement Strategies

Follow comprehensive steps to plan and execute meaningful "IT service reviews", to evaluate "value-added" progress and find new ways to continually improve.

Go Step-By-Step to Your
Own IT Management Vision


Chapters and Templates

It's everything you need to make "value-added IT" happen.

The Toolkit is filled with service strategy concepts, steps, techniques and templates. Here's a preview of what's inside, offering a glimpse into each chapter and a look at the IT Vision Statement and other templates.




Topics Covered in the Toolkit

Needs Analysis

Service Plans

IT Projects

Help Desk

Problem Solving

Service Reviews

IT Committees

and more...

IT Service Strategy Articles

We're very proud of the catalog of "how-to" articles, dedicated to managing IT projects and services using our own "service strategy methodology". You may also like our series of IT management infographics as well as the featured articles below.




Here's Where You Get The Toolkit!

Just choose the edition you want and then click the appropriate "Buy Now" button below. Payment processing is fully secure and you will receive your Toolkit download instantly (as a .zip file). Your purchase is backed by our Money Back Satisfaction Guarantee.

  Standard $62 Extra $94 Bundle $131
Manuals (370+ Pages) Service Strategy Practices Manual Service Strategy Practices, Extra Edition Instruction Manuals Service Strategy Practices, Bundle Edition Instruction Manuals
Word Templates N/A IT Vision Statement, Committee Charter Templates IT Vision Statement, Committee Charter, Service Review Plan, Service Review Analysis Templates
Excel Workbooks N/A N/A "Service Review" Survey Form, Survey Results Reporting Spreadsheets
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About Us

  Who Are We?

We're Right Track Associates, proprietors and publishers of,, the Fast Track Project Toolkit, and Service Strategy Toolkit. We started with in 2001 and have continued to grow our content and toolkit offerings.

 Our Mission

Our goal is to help you make the most of every dollar, hour and effort spent managing IT. And we do it through original ideas, steps and strategies you won't find elsewhere, focusing on simple ways to maximize management capabilities.

 Our Content

While you're here learning about the Service Strategy Toolkit, be sure to take advantage of our growing collection of helpful ARTICLES, TEMPLATES and original WHITEPAPERS, all provided to help you achieve your own management vision.

Find More Details in the FAQ


Backed by Our 30 Day Satisfaction Guarantee

It's easy to get your Toolkit today. Just select an edition and complete your payment via PayPal. All major credit and debit cards are accepted, as well PayPal accounts. Once payment is complete, your download will be immediately available. And, if you are not satisfied with your purchase for any reason, just let us know and we will issue a full refund.

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Get In Touch

For questions, information or customer service, just fill out the form below (scroll down) and we will respond shortly. For download assistance, please include your transaction number.
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