Look inside the Service Strategy Toolkit.... Previews

Toolkit Contents

Start with a Vision

Vision building is hard work, but when it succeeds, you'll see a big payoff in IT value, productivity and acceptance. But you need the right tools to make it all happen.

Support and Transform

The Service Strategy Toolkit gives all the tools you need to create, promote and sustain your own IT management vision, to deliver IT that both supports and transforms.

Tools and Templates

Complete with concepts, checklists, charts, and templates, the Toolkit takes you through the "vision" process, covering multiple organizational and operational practices.

Organizing Practices

Create a solid foundation for your vision with innovative strategies for organizing IT, establishing service portfolios, managing projects, developing IT policies and more.

Operational Strategies

Learn how to promote your vision with resource strategies to form IT/End-User Partnerships, lead successful IT steering committees, avoid IT service expectation gaps and more.

Improvement Strategies

Follow comprehensive steps to plan and execute meaningful "IT service reviews", to evaluate "vision" results and find new ways to continually improve.

Go Step-By-Step to Your
Own IT Management Vision

- DOWNLOAD THE SERVICE STRATEGY TOOLKIT

Toolkit Previews

See the Practices and Tools

 

Are you ready to take I.T. to the next level?

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Inside the Toolkit


20+ Techniques

27+ Checklists

36+ Diagrams

15+ Workflows

Glossaries

4 Templates

8+ Worksheets

Word and Excel

Read Our Featured Articles

Support the "vision" work effort with insights from our collection of IT planning and project management articles. (See All Articles)

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The Service Strategy Toolkit

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Choose Your Edition

Each edition includes the Practices Manual. "Extra" adds the Vision Statement and Committee Charter Templates. The "Bundle" adds Service Review Plans, Satisfaction Surveys and Analysis Templates. (FAQ)

  Standard $69.95 Extra $89.95 Bundle $121.95
Practices Manual Adobe PDF Format Adobe PDF Format Adobe PDF Format
Word Templates N/A Vision Statement, Steering Charter Statement, Charter, Review Plans
Excel Worksheets N/A N/A Survey, Results Report
Download Format .zip .zip .zip
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About Us


  Who Are We?

We're Right Track Associates, publishers of ITtoolkit since 2001. We're not a big company, but we have many years of hands-on experience managing IT departments, projects and services. And we're happy to share that experience with you.

 Our Mission

Our goal is to help you make the most of every dollar, hour and effort spent managing IT. And we do it through original ideas, steps and strategies you won't find elsewhere, focusing on simple ways to maximize management capabilities.

 Our Content

While you're here learning about the Service Strategy Toolkit, be sure to take advantage of our growing collection of helpful articles, templates and original whitepapers, all provided to help you achieve your own management vision.

Start with a review of the basics.... What is IT Management?

Read More

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