Look inside the Service Strategy Toolkit.... Previews
Start with a Vision
Vision building is hard work, but when it succeeds, you'll see a big payoff in IT value, productivity and acceptance. But you need the right tools to make it all happen.
Support and Transform
The Service Strategy Toolkit gives all the tools you need to create, promote and sustain your own IT management vision, to deliver IT that both supports and transforms.
Tools and Templates
Complete with concepts, checklists, charts, and templates, the Toolkit takes you through the "vision" process, covering multiple organizational and operational practices.
Create a solid foundation for your vision with innovative strategies for organizing IT, establishing service portfolios, managing projects, developing IT policies and more.
Learn how to promote your vision with resource strategies to form IT/End-User Partnerships, lead successful IT steering committees, avoid IT service expectation gaps and more.
Follow comprehensive steps to plan and execute meaningful "IT service reviews", to evaluate "vision" results and find new ways to continually improve.
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Go Step-By-Step to Your
Own IT Management Vision
See the Practices and Tools
Get a quick view of all the Toolkit topics and contents as presented in the published Table of Contents.
What is an IT management vision? Chapter 1 lays out the basics and sets the stage to move forward.
Chapter 2 provides the steps and strategies used to create and implement an IT management vision.
Chapter 3 shows you how to promote your vision using collaborative resource strategies and techniques.
Chapter 4 covers the key practices to sustain the vision through projects, planning and IT service reviews.
Find flexible, step-by-step practices to plan and execute standardized IT service reviews.
Find glossaries, workflows, planning checklists, committee code of conduct, survey samples and more.
The Extra and Bundle Editions also give you pre-formatted templates to produce "vision" deliverables.
Are you ready to take I.T. to the next level?Buy Now
Inside the Toolkit
Word and Excel
Read Our Featured Articles
Support the "vision" work effort with insights from our collection of IT planning and project management articles. (See All Articles)
Never underestimate the interests and influences your stakeholders can bring to projects and services.Read More
Projects are temporary and always come to an end (one way or another). "How" is up to you.Read More
At every stage, stakeholder acceptance is essential to IT management success. But perceptions of success should not be left to chance.
IT policy is a start. But sound policy is a goal. And it's also the best way to support and enforce your IT management vision.Read More
Disaster recovery planning is hard work. Make it easier with a "team approach" to plan development.Read More
Mistakes happen, and may be inevitable, but you certainly can stay away from the "avoidable".Read More
The Service Strategy Toolkit
Choose Your Edition
Each edition includes the Practices Manual. "Extra" adds the Vision Statement and Committee Charter Templates. The "Bundle" adds Service Review Plans, Satisfaction Surveys and Analysis Templates. (FAQ)
|Standard $69.95||Extra $89.95||Bundle $121.95|
|Practices Manual||Adobe PDF Format||Adobe PDF Format||Adobe PDF Format|
|Word Templates||N/A||Vision Statement, Steering Charter||Statement, Charter, Review Plans|
|Excel Worksheets||N/A||N/A||Survey, Results Report|
|Buy Now||Buy Now||Buy Now|
So many websites focus on the mechanics of managing projects and IT services --- we take a more "strategic" point of view.
Who Are We?
We're Right Track Associates, publishers of ITtoolkit since 2001. We're not a big company, but we have many years of hands-on experience managing IT departments, projects and services. And we're happy to share that experience with you.
Our goal is to help you make the most of every dollar, hour and effort spent managing IT. And we do it through original ideas, steps and strategies you won't find elsewhere, focusing on simple ways to maximize management capabilities.
Start with a review of the basics.... What is IT Management?Read More
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