ITtoolkit.com: Managing projects and technology operations.

IT project management tools and resources for IT professionals and project managers.

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• IT Project Management Tools Templates Workbooks Guides and Methodologies (Home Page)
• Product and Site Support FAQ
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• SiteMap
• Management Kits and Planning Templates for Projects and IT Operations
  • Management Kits for Projects and IT Services:  Product FAQ
  • How to Order Management Kits and Planning Templates
  • workbooks/product_catalog.pdf
  • Disaster Recovery Plan Process Kit: DRP Templates Tools Documentation Advice
    • The Disaster Recovery Plan Process Kit Preview 1
      • The Disaster Recovery Plan Process Kit Preview 2
        • The Disaster Recovery Plan Process Kit Preview 3
  • Project Communication Plan Template and Process Kit
    • The Project Communication Process Kit Product Preview
  • Project Risk Management Plan and Process Kit
    • The Risk Management Process Kit Product Preview
  • Project Review Survey Kit
    • The Project Review Survey Kit Preview
  • IT Customer Satisfaction Survey and Process Kit
    • The IT Services Survey Kit Product Preview
  • Project Management Standards Policy Kit
    • The Project Standards Policy Kit Product Preview
  • Problem Management Policy Kit for Information Technology Operations
    • The Problem Management Policy Kit Product Preview
  • Project Planning Roadmap Template
  • Technology Asset Management Planning Template
  • Business Benefits Checklist: Cost Benefits Analysis for Technology Projects and Planning
  • Project Planning Checklist
  • Troubled Project Review and Assessment
  • Technology Upgrade Planning Template for Projects and IT Services
  • VoIP Business Case Resource Kit
• Articles Covering Project Management, IT Operations and General Management
  • Project Risk Management: Controlling Project Risks
  • Planning Policies for IT Data Security
  • Moving Beyond Analysis Paralysis
• Project Planning Tools Forms Templates and Scorecards for IT Project Management
  • Project Scope Statement Template
    • workbooks/qt_scope.pdf
  • The Customer Service Plan Template
    • workbooks/qt_csp.pdf
  • The Policy Planning Worksheet
    • workbooks/qt_policy_plan.pdf
• Management Topics for Projects and IT Practices
  • Disaster Recovery Planning
  • Help Desk Management, Customer Service and Technical Support
  • Information Technology Management Operations and Organizations
  • Professional Development and Career Planning for Project Management and IT Professionals
  • Project Management Practices Principles Policies and Procedures
  • Information Technology Management in the Small Business
  • Technology Management Policies Practices and Procedures
  • Technology Asset Management
• About ITtoolkit.com
  • Customer Service
• Project Statement of Work Template Tools and Process Kit
  • The Statement of Work Process Kit Product Preview
• White Paper: Manage by Process Framework for Projects and IT Services
  • Top Ten Tips for Workplace Productivity
• Project Management Articles
  • Project Assumptions and Constraints
  • Monitor Project Status with Management Checkpoints
  • Project-Speak: Critical Path Analysis
  • Project-Speak: Project Management Deliverables
  • Project-Speak: Document Management
  • Project Lessons Learned
  • Use Project Milestones to Measure Project Progress
  • Project-Speak: Quality Management
  • Planning Standards and Best Practices for Project Management
  • Project-Speak: The Project Office
  • Project-Speak: Project Definitions
  • Project-Speak: Steering Committees
  • Project-Speak: Sizing and Estimating Guidelines
  • Project-Speak: The Request for Proposal (RFP)
  • Project-Speak: Resource Management Glossary
  • Project-Speak: The Project Stakeholder
  • Preparing the Project Status Report
  • Project-Speak: Work Breakdown Structure
  • Project Risk Management: Identifying Project Risks
  • Project Risk Management: Policies and Procedures
  • Graceful Exits from Troubled Projects
  • Project Issues Management: Tracking Issues from Start to Finish
  • Control Rogue IT Projects in Four Easy Steps
  • Controlling Chaos: Managing Project Change
  • Calculating the Costs of Quality
  • Improve Project Proposals with an RFP
  • Estimating and Tracking Project Costs and Expenses
  • Assigning Project Roles and Responsibilities
  • Evaluate Team Performance in IT Projects
  • Creating Project Management Job Descriptions
  • Delegate: It's Easier Than You Think
  • Is Your Project Team Ready?
  • Organizing Successful Project Teams
  • Tailor Made: Matching Project Roles to Project Needs
  • Project Outsourcing: By Choice or Necessity?
  • The Role of the End-User in IT Projects
  • Planning the Technology Migration Project
  • IT Project Management: Needs and Nuances
  • IT Projects: Acknowledge the Driving Force
  • Does Your Project Need a Management Mentor?
  • Project Scheduling: Backwards and Forward Planning
  • Project Success: In the Eye of the Beholder
  • Testing Project Deliverables: From Concept to Production
  • Project Selection: Evaluating Project Proposals
  • The Project Queue: Keep Customers Informed and Motivated
  • Smooth Transitions: Planning Project Closure
  • Dig Deep for Project Requirements
  • Steps and Procedures for Project Requirements Planning
• IT Operations Articles
  • Evaluating Requirements for IT Asset Management
  • Managing Desktop Computer Moves Adds and Changes
  • Planning Policies for Desktop Asset Management
  • Too Outdated to Update? Coping with Legacy Systems
  • Evaluating Data Backup Requirements
  • The Basics and Benefits of IT Disaster Recovery Planning
  • It's Time for Action: Activating Plans for Disaster Recovery
  • Examining the True Costs of Downtime
  • Never Assume: Testing Plans for Disaster Recovery
  • Problem Management: Coping with Crisis Perceptions
  • IT Problem Management: Managing Problems as Projects
  • IT Management Practices for the Enterprise
  • IT Management Practices for the Small Business
  • IT Organizations by Design
  • Decision Making in IT: Anticipate Impact
  • Easy Steps for Systems Change Control
  • Creating IT Service Level Agreements
  • Do More With Less: IT Management in Changing Times
  • Documenting IT Policies and Procedure
  • Is it Time for a Technology Upgrade?
  • Planning the IT Operations Audit
  • Setting Standards for End User Technology
  • Technical Documentation: Obligation or Overhead?
  • Using Policies and Procedures as a Management Tool
  • Customer Service Principles for IT Support
  • Marketing Strategies for the IT Help Desk
  • Making the Case for End User Training
  • The IT Balancing Act: Best Practices vs. End User Demands
  • Creating Opportunities for IT Added Value
  • Find the Hidden Meaning in IT Service Metrics
  • Building IT and End User Partnerships
• General Management Articles
  • How to Offer Constructive Criticism
  • Managing Staff Burnout
  • Overcoming Internal Barriers to Workplace Productivity
  • Strategies for Team Participation
  • Managing Staff in Remote Locations
  • External Consultants and the Impact on Staff Morale
  • Teach Your Staff to Apply the Why
  • Identifying IT Budget Priorities
  • Funding Proposals and the Status Quo Analysis
  • Management Basics: The Cost/Benefit Analysis
  • Using ROI as a Measure of IT Service Value
  • Get Out That Crystal Ball for Scenario Planning Analysis
  • Are You Ready for a Risky Project?
  • Make the Most of Time Management
  • Take an Active Role in Your Own Performance Review
  • Organizational Characteristics and the IT Job Search
  • Technical Resumes with a Business Flair
  • Project Management Skills:  Now More Than Ever
  • Creating Internal Policies for Email Etiquette
  • Run Better Meetings with the Heads Up Meeting Agenda
  • Leading an Effective Conference Call
  • Manage by Process Part 1: Concepts and Theories
  • Manage by Process Part 2: Steps and Procedures
  • Apology is Sometimes the Best Customer Service Policy
  • Five Keys to IT Customer Service Success
  • Caught in a Web of Unrealistic Expectations
  • IT Service Strategies: How to Say No
• Quick Planning Tools for Managing Projects and IT Operations
  • The Project Initiation Checklist
  • The Project Request Form
    • workbooks/qt_project_req.pdf
  • The Project Proposal Scorecard
    • workbooks/qt_project_select.pdf
  • Project Change Request Form
    • workbooks/qt_pmchange.pdf
  • The Project Issues Tracking Form
    • workbooks/qt_issuefrm.pdf
  • The Project Risk Scorecard
    • workbooks/chk_risk.pdf
  • The Project Spending Report
    • workbooks/qt_project_cost.pdf
  • Outsourcing Impact Worksheet
    • workbooks/qt_outsource.pdf
  • The RFP (Request for Proposal) Evaluation Worksheet
    • workbooks/qt_rfp.pdf
  • Quality Cost Overhead Worksheet
    • workbooks/qt_quality.pdf
  • Project Experience Checklist
  • The Project Job Profile Template
    • workbooks/qt_job_profile.pdf
  • The Project Team Mission Statement
    • workbooks/qt_team.pdf
  • Staff Burnout Scorecard
    • workbooks/qt_staff_burnout.pdf
  • The Stakeholder Analysis Worksheet
    • workbooks/qt_stake.pdf
  • The Project Skills Scorecard
    • workbooks/chk_pmskills.pdf
  • The Meeting Agenda Template
    • workbooks/qt_agenda.pdf
  • The Project Closure Checklist
    • workbooks/qt_pclosure.pdf
  • The Project Office Mission Statement
    • workbooks/qt_project_office.pdf
  • The Project Status Report Template
    • workbooks/qt_status.pdf
  • The Project Status Scorecard
    • workbooks/chk_pmprogress.pdf
  • Assumptions and Constraints Worksheet
    • workbooks/qt_assump.pdf
  • The Checkpoint Planning Worksheet
    • workbooks/qt_checkpoint.pdf
  • Project Acceptance Criteria Worksheet
    • workbooks/qtacriteria.pdf
  • The Project Sizing Worksheet
    • workbooks/qt_sizing.pdf
  • Project Requirements Process Worksheet
    • workbooks/qt_reqcollect.pdf
  • WBS (Work Breakdown Structure) Planning Worksheet
    • workbooks/qt_wbs.pdf
  • The Test Plan Checklist
    • workbooks/qt_test.pdf
  • The IT Mission Statement Template
    • workbooks/qt_mission.pdf
  • The Best Practices Scorecard: for Information Technology Management
    • workbooks/chk_bestpr.pdf
  • The IT Service Objectives Scorecard
    • workbooks/chk_itvalue.pdf
  • The Software Evaluation Scorecard
    • workbooks/qt_sweval.pdf
  • The Change Control Worksheet
    • workbooks/qt_change.pdf
  • The Moves Adds and Changes Planning Worksheet
    • workbooks/qt_mac.pdf
  • The Service Level Agreement (SLA) Planning Worksheet
    • workbooks/qt_sla.pdf
  • The Policy Evaluation Scorecard
    • workbooks/qt_policy.pdf
  • The Process Evaluation Scorecard
    • workbooks/qt_process.pdf
  • Analysis Framework Worksheet
    • workbooks/qt_analysis.pdf
  • The Scenario Planning Worksheet
    • workbooks/qt_scenario.pdf
• Top Ten Tips for Project Success
  • Top Ten Project Planning Tools and Templates
• Top Ten Tips for IT Business Alignment
• Project Management Glossary of Concepts, Policies and Practices
• New Member Registration
• Fast Track Project Management: Get Your Projects on the Fast Track
• A Team Approach to Disaster Recovery Planning
• The Post Meeting Performance Assessment
• Project Management Bundle: 8 Project Planning Kits
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