Systems Management
Practices to Deliver Quality IT Services
TOPICS: SYSTEMS MANAGEMENT AND ADMINISTRATION
Effective systems management practices are based on a set of integrated goals, objectives, policies, and procedures to maintain and secure critical technology systems. Persistent systems outages will lead to customer dissatisfaction, and diminish IT credibility for projects and provide strategic services. Acceptable performance levels must be maintained with reliability, integrity and security.
Featured Articles
Downtime: It Will Cost You
Everyone knows that downtime is costly. Everyone also knows that downtime is preventable
(to a certain extent), and certainly, what cannot be prevented, can be managed and mitigated.
But knowledge alone may not move anyone to act, largely because any "action" taken to minimize downtime is
also costly. To play the numbers game, IT staffers must be able to quantify the costs of downtime in real
business terms, moving downtime from the realm of complaints into actual "costs and consequences".
Easy Steps for System Change Control
Change is a fact of life in the IT environment. Technology changes
come at us at a fast and furious pace, for a variety of reasons, and
whether we are ready or not.
more
How to Document IT Policies and Procedures
In order to ensure that goals and objectives are met, IT management
policies and/or procedures must be produced in an appropriate
format, designed to achieve desired results.
more
Planning the IT Operations Audit
The mere mention of an internal audit is enough to make anyone
nervous. But, put in proper perspective, an audit of IT
operational policies and procedures will help you to assess IT
service relevancy and viability.
more
How to Keep Up With (Or
Stay Ahead of) IT
Documentation Requirements
Without meaningful documentation, IT staff may waste time repeatedly
researching and collecting information, and implementing different
flavors of the same technical solutions.
more
Become an
ITtoolkit.com Member
When you become a member at ITtoolkit.com, you will get
access to our entire collection of online content.
Membership is free and it's easy to signup.
We just ask a few questions for demographic purposes. We
respect our member's privacy and do not sell any member information.