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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
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Our Most Popular Content
- Top Ten for Project Success
- Top Ten for Productivity
- Top Ten for IT Alignment
- Project-Speak Articles
Topics
Systems Management Practices and Policies
Effective systems management practices are based on a set of integrated goals, objectives, policies, and procedures to maintain and secure critical technology systems. Persistent systems outages will lead to customer dissatisfaction, and diminish IT credibility for projects and provide strategic services. Acceptable performance levels must be maintained with reliability, integrity and security.
Featured Article
Everyone knows that downtime is costly. Everyone also knows that downtime is preventable (to a certain extent), and certainly, what cannot be prevented, can be managed and mitigated. But knowledge alone may not move anyone to act, largely because any "action" taken to minimize downtime is also costly. To play the numbers game, IT staffers must be able to quantify the costs of downtime in real business terms, moving downtime from the realm of complaints into actual "costs and consequences".
Additional Articles:
- Easy Steps for Systems Change Control
- Creating Effective Service Level Agreements
- Do More with Less: IT Management in Changing Times
- Documenting IT Policies and Procedures
- Planning the IT Operations Audit
- Setting Standards for End-user Technology
- Technical Documentation: Overhead or Obligation?
- The Basics: IT Management Policies and Procedures
Related Tools:
- The Change Control Worksheet
- IT Best Practices Scorecard
- Service Objectives Scorecard
- Acceptance Criteria Worksheet
More Topics:
- Asset Management
- Help Desk and End-User Support
- Disaster Recovery Planning
- Project Management
- IT Organizations
Featured Management Kit
Disaster
recovery is one of the most important issues facing any business.
Are you ready to face this challenge? Are you prepared to
analyze current needs, plan procedures, write a plan, and keep it
current?
The Disaster Recovery Plan Process Kit, from ITtoolkit.com, gives you all the tools and resources you need to meet these challenges, and much more. This Process Kit is packed with information, instructions, planning forms and document templates to save time and improve results.