Tips and Techniques for
Quality Management
Calculating the Costs of Quality
Quality
management is comprised of a series of tangible tasks, tools and
resources, all designed to deliver quality results, and all bearing
tangible price tags. This is "overhead", adding to the costs and
delivery timeline of any project. Left uncontrolled, overhead
costs can doom an otherwise successful project. It is all a matter
of balance - to find the point at which quality objectives are achieved
and defect risks are avoided, without exceeding acceptable budgets and
schedules. As with any other process, quality management
must be applied appropriately considering project needs and
characteristics.
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