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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
Project Management Articles
The Project Queue: Keep Customers Informed and Happy
There is typically no shortage of project work for the average IT organization. Other than ongoing systems management, support and administrative operations, much of what goes on in IT is treated as project work. While duration, complexity and the degree of end-user interest may vary, eventually, every project will compete for its share of IT attention ..... thus presenting the IT manager with a scheduling dilemma, and a public relations nightmare.
To mitigate this situation, effective and proactive communication is vital, and, an official Project Queue can serve as an information gateway, keeping customers informed and happy.
Articles Subject Index (Project Management)
- Concepts and Principles
- Risks, Issues and Change Control
- Finances and Procurement
- Staffing and Resource Management
- IT Projects
- Project Planning Strategies
- Requirements Planning
Featured Management Kit
Project communication is more than "meetings and memos".
It is a strategy and a tactic, providing the means by which information flows
through the project
lifecycle.
The Project Communication Process Kit, from ITtoolkit.com, shows you how to analyze communications needs, write plans, and develop appropriate communications strategies for any type of project...