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The Staff Burnout Scorecard
The Staff Burnout Scorecard is used to identify and rate "staff burnout" warning signs. Using this scorecard, you can quantify burnout symptoms according to (8) categories, to get a quick big picture perspective on the scope and specifics of staff or team performance problems
Instructions
- Describe assessment purpose in the Statement of Purpose field.
- Enter your assessment subject (team or individual staff member).
- Assign an assessment score to each of the (8) assessment variables. Score each on a scale of (1 - 4) as noted on the assessment form.
- Scores will automatically total. A scoring level of 17 and above is indicative of a noticeable to significant burnout problems. Lower scores (in the 9 - 16 point range) will indicate minor to moderate burnout.
Notes: Use the following as a guide for applying the burnout assessment variables.
Attendance - sudden, chronic lateness or an increase in absenteeism.
Productivity - decreases in the quantity of work accomplished over time.
Performance - decreases in the quality of work accomplished over time.
Attention to Detail - small, but noticeable mistakes and omissions in work completed, marked by their unusual nature (i.e. things that have been done correctly in past are now slipping through the cracks).
Procrastination - a fixation on minor details and routine tasks at the expense of riskier, more complex activities.
Relationships - a reduction in socialization and team activities, marked by conflicts, arguments and withdrawal from group activities.
Attitude - a negative shift in attitude towards the job, the organization, end-users and co-workers, marked by anger sarcasm, irritability, fatigue, sensitivity to criticism, or indifference.
Perceptions - a general feeling that IT is unappreciated and taken advantage of by the organization as a whole.
Learn More about Managing Staff Burnout
Staff Burnout in the IT Organization: Whether you work in technical support, applications development, platform design, systems administration or project management, the IT life is both challenging and stressful. It's hard to escape the "constant contact burnout", brought about by long hours and frustration as you repeatedly watch unexpected events play havoc with best laid plans.
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