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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
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More Top Ten Content
Top Ten Tips for
IT and Business Alignment
The business needs alignment is an essential goal for any information technology (IT) organization. Technology services must be designed to support business goals, mission, purpose and strategies. Click on the links below to read our most popular articles, and learn how to improve relationships and align technology services with business needs.
Treat your end-users in a dual capacity - as customers
and strategic business partners. learn more
Set realistic expectations for all information technology related services,
from strategic planning to technical support. learn more
Use documented, accepted Service Level Agreements to govern service expectations and obligations. learn more
Be proactive - take advantage of every
potential opportunity to provide IT "added-value". learn more
Pick an organization
model designed to suit business needs and IT alignment goals.
learn more
Sometimes
end-user support requests conflict with organizational needs and IT
best practices. Learn how to say no. learn more
Analyze IT service metrics to find trends and lessons for service improvement. learn more
Take the time to
promote and encourage end-user self sufficiency through training
programs and information sharing. learn more
Encourage
end-user participation in information technology projects - from
requirements collection to deliverables acceptance.
learn more
Communication
and preparation can make all the difference in problem management.
Learn how to manage expectations. learn more
Quality and alignment - two sides of the same coin....
If your end-users are dissatisfied with the quality or delivery of technology
support and strategic planning services, you need to know it. And you need to
know why end-users are unhappy, and how to respond to problem areas before they become larger than life.
The IT Services Survey Kit, from ITtoolkit.com, provides you with the forms and process to survey end-users, measure perceptions, and analyze data to quantify feedback and improve IT service quality.