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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
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Articles Subject Index
Project Management Articles
Concepts and Principles
Risks, Issues and Change Control
Finances and Procurement
Staffing and Resource Management
IT Projects
Project Planning Strategies
Requirements Planning
IT Operations Articles
Asset Management
Disaster Recovery Planning
IT/Business Alignment
Operational Practices and Procedures
Support Strategies
General Management Articles
Strategies and Techniques
Professional Development
Policies and Procedures
Customer Service
The path to productivity....
Topics in IT Management
Disaster Recovery
Strategies, policies and procedures used to protect
and recover technical and business assets from loss and/or damage.
Help Desk and End-user Support
Policies and procedures used to manage and deliver
technical support services, including help desk support, problem
resolution, training, and maintenance.
IT Organizations
Policies, strategies and procedures used to
organize and operate effective organizations for technology
management, implementation and support.
Professional Development and Career Planning
Strategies and tactics used to maintain and advance
the IT and project profession.
Project Management
Practices, policies and procedures used to
initiate, plan, execute and monitor projects, with a special focus
on IT projects.
Small Business Technology Management
Policies and procedures used to manage technology
in the small business environment.
Systems Management
Practices, policies and procedures used to manage,
administer and maintain systems, servers and software, including
security, change control and related practices.
Technology Asset Management
Policies and procedures used to manage, track and
control technology assets.
Featured Management Kit
Disaster
recovery is one of the most important issues facing any business.
Are you ready to face this challenge? Are you prepared to
analyze current needs, plan procedures, write a plan, and keep it
current?
The Disaster Recovery Plan Process Kit, from ITtoolkit.com, gives you all the tools and resources you need to meet these challenges, and much more. This Process Kit is packed with information, instructions, planning forms and document templates to save time and improve results.