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Quick Tools
The SLA Planning Worksheet
The SLA Planning Worksheet is used to plan and document requirements for information technology (IT) "Service Level Agreements".
Instructions
- Enter the customer name in the space provided.
- Select the SLA service component from the list (tech support, project management, strategic planning or systems operations).
- Describe the service component in the space provided.
- Specify performance requirements according to response time, availability, and estimated costs.
- Specify your current performance capabilities according to the same parameters.
- Document any requirements/performance gaps, and related corrective actions.
Learn More about Service Level Agreements
Guidelines for IT Service Level Agreements: An IT "Service Level Agreement" is the vehicle by which IT service obligations and expectations are documented and communicated. Service level agreements will vary in complexity and detail according to the types of systems supported and services provided.
Planning Templates from ITtoolkit.com
The Project Planning Roadmap
The Asset Management Planning Template
The Business Benefits Checklist
The Project Planning Checklist
The Technology Upgrade Planning Template
The Troubled Project Assessment