Quick Tools Subject Index
Find
a tool....
Click on any of the links below to locate a Quick Tool according to topic and subject matter.
Select a Subject
Project Selection and Initiation
Risks, Issues and Change Control
Finances and Procurement
Staffing and Resource Management
Project Planning and Execution
IT Operations and Planning Strategies
General Management Practices
Management Kits Save Time
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Best Value for Project Managers
The Project Management Bundle
is filled with useful ideas, time-saving steps, and easy to use
tools to help you start, manage and complete any project.
You get (8) products, with more that (250+) pages of steps and instructions, and (20+) forms and templates
This bundle is available for download or on CD for $249 - a savings of 20% compared to individual product titles.
Quick Tools
The IT Service Objectives Scorecard
The IT Service Objectives Scorecard is used to evaluate and analyze IT service effectiveness according to a defined scoring system.
Instructions
- Rank each of the (20) service objectives listed in the order of priority.
- Assign a value score to each service objective according to the degree to which it is being met.
- The total "value score" will be calculated automatically.
Learn More about IT Services
Caught in a Web of Unrealistic Expectations: As a business imperative, technology end-users are entitled to the highest quality of service that can be provided. But, in the IT services realm, quality expectations are often confused with substance expectations. When end-users are dissatisfied with IT services, "quality" problems are too often assumed. But, in fact, quality may not be at issue. Customer dissatisfaction may just be the result of an expectations gap - a quantifiable mismatch between service expectations and actual service obligations.
Planning Templates from ITtoolkit.com
The Project Planning Roadmap
The Asset Management Planning Template
The Business Benefits Checklist
The Project Planning Checklist
The Technology Upgrade Planning Template
The Troubled Project Assessment