IT Management Quick
Tools: Customer Service
The Customer Service Plan Template
TOOLS> IT
MANAGEMENT/CUSTOMER SERVICE
This customer service Quick Tool is used to document customer service scope, goals, objectives and related operational parameters for internal customers of IT services (technical, strategic and/pr project management). This is a fast, easy way to document your own "mission statement" for IT customer service. open quick tool
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Related Reading
5 Keys to Customer Service Success The customer must be served! But in the context of internal services, just who is
the customer and how are they best served? In a traditional sense, a customer is any individual
or group receiving company goods and/or services. In the "internal" sense, the customer receives
goods and/or services, but the exchange occurs within the logical confines of the organization ....
the customer and the provider are both "employees". The internal customer service is a complex
process, filled with contradictions and caveats.
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