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The Customer Service Plan Template
The Customer Service Plan Template is used to document customer service scope, goals, objectives and related operational parameters for internal customers of IT services (technical, strategic and/pr project management). This is a "mission statement" for internal customer service.
Instructions
- Assign a preparation date to the Customer Service Plan.
- Document customer service scope.
- Document customer service goals and objectives.
- Specify planned customer service parameters (guidelines) according to (5) categories: alignment, standards, communication, commitment, and continuous improvement.
- Enter "preparers" name.
- Submit for approval "signature".
Learn More about Management Checkpoints
5 Keys to Customer Service Success: The customer must be served! But in the context of internal services, just who is the customer and how are they best served? In a traditional sense, a customer is any individual or group receiving company goods and/or services. In the "internal" sense, the customer receives goods and/or services, but the exchange occurs within the logical confines of the organization .... the customer and the provider are both "employees". The internal customer service is a complex process, filled with contradictions and caveats.
Planning Templates from ITtoolkit.com
The Project Planning Roadmap
The Asset Management Planning Template
The Business Benefits Checklist
The Project Planning Checklist
The Technology Upgrade Planning Template
The Troubled Project Assessment