IT projects and service operations make for a hectic, challenging work environment. Considering the pace, burnout is an all too common occurence. Will staff members speak up? Some may be reluctant and that is certainly understandable. And when they speak up - if they speak up - it may be too late - the problem may have already taken hold. It's best to act before that happens. Read on to learn how.
A smart, attentive and proactive IT manager will quickly recognize the need to monitor all aspects of staff morale and performance, and will learn how to detect the warning signs before they become readily visible to others who may care to see them. (Also Read: Making Criticism Constructive and Productive)
Once you have identified the signs of a burnout problem, what can you do to prevent a full blown burnout disaster? Burnout can occur on a "team" or individual level. Team burnout occurs as the overburdened group reacts collectively to difficult projects and work environments. Individual burnout can be brought about by underlying emotional or physical problems. These situations should be escalated immediately to management and human resources. When individual or team burnout appears "environmental", you should look to the working source of the problem.
Burnout is most often the result of a unusually heavy workload, exacerbated by short timelines, long work hours, demanding end-users, and negative perceptions of IT as an organizational entity. In consideration of these issues, the following tips and tricks can be used to relieve the pressure and hopefully shift the workplace dynamic.
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Strategic "project fast tracking" is a streamlined project management process, specifically used to overcome the most common types of project obstacles, including insufficient time, resource shortages, budgetary deficiencies and stakeholder conflicts.
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