Disaster recovery planning may very well be one of the most critical and essential obligations of the internal IT department. Effective planning encompasses multiple factors, including the types of "disaster events" to be addressed, as well as related needs and capabilities for recovery and response. To do a good job, you need to understand business needs, technical needs, organizational objectives and the overall substance of the strategic IT vision. Read on to learn more.
Disaster recovery planning is the mechanism by which technology related disasters are anticipated and addressed. Just what is a "technology related disaster"? Oddly enough, the first challenge in the planning process is to quantify the meaning of the word disaster in the IT management context. (Download our free whitepaper Needs Based Planning for IT Disaster Recovery).
In IT, a disaster can be any unexpected problem that results in a slowdown, interruption or failure in a key system or network. These problems can be caused by natural disasters (i.e. fire, earthquake, hurricane…), technology failures, malicious acts, incompatibilities, or simple human error. Whatever the cause, service outages, connectivity failures, data loss, and related technical issues can disrupt business operations, causing lost revenues, increased expenses, customer service problems, and lowered workplace productivity. IT disaster recovery planning strategies must be created to respond to these varied realities and perceptions. To that end, these strategies must address three (3) basic needs:
There is no doubt that disaster recovery planning can offer many benefits to a business. Once you acknowledge the value of technology to your organization, you must also consider the related consequences if and when that technology becomes temporarily unavailable, or totally inaccessible. Your ability and willingness to address these issues can offer several key operational benefits:
In the IT management context, there are many levels to defining "disaster" and multiple options to address each level. To make things easier, the broad view of disaster recovery can be broken down into three (3) primary planning options - prevention, anticipation and mitigation.
The goal of "preventative" disaster recovery planning is to ensure that all key systems are as secure and reliable as possible, in order to reduce the frequency or likelihood of "technology related disasters". Since natural disasters usually lie outside our sphere of influence, prevention most often applies to systems problems and human errors, to include physical hardware failures, software bugs, configuration errors and omissions, and acts of malicious intent (virus attacks, security violations, data corruption…). Using the right set of tools and techniques, it is possible to preclude both the occurrence and related damage from any and all of these sorts of "disasters".
Anticipation strategies revolve around "assumptions" …. the ability to foresee possible disasters, in order to identify possible consequences and appropriate responses. Without a crystal ball, contingency planning can be a challenging process. It involves knowledge and careful analysis. Knowledge is derived from experience and information …. understanding the systems you have, how they are configured, and what sort of problems or failures are likely to occur. And the related analysis involves a careful balancing of circumstances and consequences.
Mitigation is all about "reaction and recovery" …. the ability to respond when and if a disaster occurs. Accepting that certain disasters are unavoidable, and perhaps inevitable, the goal of any mitigation strategy is to minimize negative impact.
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