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Click here to take a screenshot tour of the Problem Management Policy KitThe Problem Management Policy Kit
published by Right Track Associates Inc.

Add to Cart  only $24.95

The Problem Management Policy Kit is available for immediate download after secure online purchase.  PayPal and all major credit cards accepted. 

Download Size:  1 MB .zip file
Format:  Adobe® PDF; Microsoft Office Word®

Satisfaction Guarantee: We are confident that you will be pleased with your purchase, but if you are dissatisfied for any reason, refund requests will be honored within 30 days of your purchase date.

Every IT organization is judged by its ability to respond to technical problems and systems outages.  When faced with a serious problem, a useful, relevant, and clearly defined "management process" can save time, money, and bring faster, long term solutions. The Problem Management Policy Kit, from ITtoolkit.com, will help you develop, document and implement effective policies for pro-active problem management!
 

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The ITtoolkit.com line of project management and planning tools have been available online since 2001.  Since that time, our product line has grown and continues to expand and improve.

 Visit our product store to view all available products and packages.

30 Day Satisfaction Guarantee

We are pleased to offer a 30 Day Satisfaction Guarantee with all our products.  If you are not satisfied for any reason, we will refund your full purchase price.  All we ask is that you delete all downloaded electronic files and any resulting printed copies.

ITtoolkit.com offers secure online purchasing.  PayPal and all major credit cards accepted.    Purchase orders also accepted. For further information, see our Product FAQ and Order Information details.

Electronic products will be delivered to you via instant download,  Your download will be available immediately after payment processing.

If you experience any problems in receiving your product download, see our Customer Service page for further assistance.

Product Licensing

Our products are sold as single user licenses.  Volume license discounts are available.

Technical Information

Technical requirements for the Fast Track Business Case

Adobe PDF Requirements:  The PDF components in the Project Communication Process Kit  are compatible with multiple versions of Adobe Acrobat.  Minimum Requirements: Adobe Acrobat Reader 5.1 or higher, or Adobe Acrobat 5.0 or higher.

Template Requirements:  Microsoft Word® 97 or higher.

 

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The Project Status Snapshot is a complete resource for project status reporting.  This package contains the Status Snapshot Form, the Status Snapshot Slide Show and the Snapshot Instruction Manual.

 

New! Version 2 of the Asset Management Policy Planner  Quickly plan workable policies for technology asset management.  Collect data and document steps for managing technology assets, including all types of hardware, software and related peripherals.  Featuring the Policy Planner workbook and asset management Glossary.

 

New! The Fast Track Business Case shows you how to prepare "business aligned" project proposals, and gets you on the fast track to project approval.  This useful resource contains the Business Case Form, (3) manuals and bonus templates.

 

You get management concepts to learn and apply.

  • Read all about the (5) key goals of proactive problem management and how to use standardized problem response policies to consistently solve complex problems, improve IT services, build customer relationships and improve staff morale.

  • Learn how to create your own "problem response roadmap" to be activated whenever service or systems problems arise.

  • Read all about the (25) questions that must be addressed in order to evaluate policy success and response performance.

You get simple steps to learn and follow.

  • Follow a simple, yet structured (5) phase process for managing service and systems problems, covering problem reporting, response planning and more.

  • Learn how to develop customized problem response policies, considering assigned roles and responsibilities, the role of the Help Desk, the impact of the centralized vs. de-centralized IT operation, and more.

  • Learn how to use Policy Kit tools to quickly prepare and present meaningful policies, covering policy preparation, version control and ongoing maintenance.

  • Follow step by step instructions for completing the Problem Management Policy Template, formatted for use in Microsoft Office Word®.

You get polished policy tools to use -
 whenever needed and as often as needed.

  • Prepare professional and actionable problem management policies using the pre-formatted and fully customizable Problem Management Policy Template.

  • The template is formatted for ease of use, featuring an automatically generated Table of Contents, section headings, headers, footers and more.

  • The fully searchable Planning Guide and Instruction Manual is provided in universal PDF format, compatible with free Adobe Reader® or Adobe Acrobat®.

   

Save time and money with standardized tools offering consistency and credibility.

 

The Problem Management Policy Kit gives you the tools you need to create you own documented policies for IT problem management.  Download your copy and try it out today!  Your purchase is backed by our 30 Day Money Back Guarantee.

 

Our Customers: Our products have been available for purchase and download since 2001.  Our diverse, international customer base has grown to include a variety of industries, businesses and organizations including:  Ford Motor Company, Baltimore Gas and Electric, South Dakota Office of State Tax Commission, Liberty Insurance Services, Northwestern University, Fairfield University, McKee Foods, Wyndham Hotels, Intel, RCO Engineering, Eaton Corporation, Federal Aviation Administration, Adidas, and many more.