Proactive Policies for Managing IT Problems
Problem management practices are essential to providing "value added" IT. To realize the benefits, these practices must be proactive in nature - providing a head start for relevant, timely response if and when serious problems occur. Proactive problem management will save time, lower support costs, minimize negative consequences and enhance IT service credibility. In addition, it provides a foundation to minimize the stress and build confidence during problem events.
*Proactive Policies for Managing IT Problems is provided in user-friendly PDF format.
*Learn how, when, where, and why to put proactive problem management into practice.
*Learn all about the differences between "technical support" and complex problem management.
*Read all about the skills required, including creative thinking, leadership and collaboration.
*Execute the problem management roadmap, taking you from problem recognition to resolution.
*Learn the importance of communication during problem events and how to work with end-users.
*Use the information provided to create your own problem management policies.
*To get your free copy, just click on the "Get Whitepaper" button on the upper right.