Best Value for Project Managers
The Project Management Bundle.
You get (8) products, with more that (250+) pages of steps and instructions, and (20+) forms and templates
This bundle is available for download or on CD for $249 - a savings of 20% compared to individual product titles.
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We are pleased to offer a 30 Day Satisfaction Guarantee with all our products. If you are not satisfied for any reason, we will refund the full purchase price. All we ask is that you delete all downloaded electronic files and any resulting printed copies.
All products are available to you for immediate download upon online payment processing. We offer secure online ordering. For further details, see Order Information.
Licensing: The IT Services Survey Kit is licensed per individual user. In this case, "user" is defined as a Survey Administrator. You do not to purchase a copy for anyone acting solely as a survey participant. Each downloaded copy includes a Single User License.
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The IT Services Survey Kit
If your end-users are unhappy with the technical support and strategic planning services you provide, you need to know, and you need to take corrective action. The IT Services Survey Kit, from ITtoolkit.com, provides you with the steps and tools needed to survey end-users, collect feedback, analyze lessons learned, and make informed decisions to improve IT service quality.
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Your Copy Today!
THE IT SERVICES SURVEY KIT
Published by Right Track Associates, Inc.
Available for immediate download.
Format: Adobe PDF, Microsoft Word®
Download Size: 1.8MB .zip file
Six components in one package!
The IT Services Survey Kit is filled with information, forms, and templates all designed to produce one result - customer feedback leading to improved service quality!
Here's what you get in this one package:
The Planning Guide and Instruction Manual (PDF)
The IT Survey Process Plan (Word)
The Survey Preparation Form (PDF)
The IT Services Survey Form (PDF)
The Survey Results Form (PDF)
The Lessons Learned Template (Word)
Each component is easily installed and ready to use!
Learn, plan, produce....
Every IT manager should take the time to survey customer satisfaction. In order to generate a true snapshot of end-user opinion and the reasons behind it, end-user surveys must go beyond the basics, and examine the effects of poor communication, misinformation, and false expectations upon end-user perspectives. To that end, The IT Services Survey Kit will help you to examine these key issues...
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Are
your end-users generally satisfied or dissatisfied with current services, and
why? -
Are end-users fully aware of all the types of services offered?
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Are all current service offerings fully utilized?
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What types of additional services, or alternative systems, do end-users want or need?
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Are current services and systems properly aligned with business needs?
Save time and get better results for IT customer service!
Don't re-invent the wheel - use the steps, checklists and templates provided to plan strategies, tasks, conduct surveys and evaluate results.
Fast and easy surveys - ready the electronic survey forms, distribute to each participant, who will simply provide answers with the click of a mouse and then submit the completed response data.
Quickly pinpoint performance issues with our unique Survey Results form and the "response" flagging system. Just import survey response data, and press - calculate. Incomplete or problem responses will be automatically flagged for your immediate attention.
Flexible template design fits any situation. Document templates feature an automatic Table of Contents, content guidelines, page headers and footers, pre-defined sections, and more.
Get a great return on a single investment - use the Kit over and over again as customer and service needs demand.
The IT Services Survey Kit is packed with information, instructions, forms, and templates, all designed to help you save time and get better results as you review IT service quality. Get your copy today!
Adobe PDF Requirements: The PDF components in the IT Services Survey Kit are compatible with multiple versions of Adobe Acrobat. Minimum Requirements: Adobe Acrobat Reader 5.1 or higher, or Adobe Acrobat 5.0 or higher. Please note: Pre-programmed form features function best within full Acrobat products (Standard, Professional, Elements or 3D).
Template Requirements: Microsoft Word® 97 or higher.
Our Customers: Our products have been available for purchase and download since 2001. Our diverse, international customer base has grown to include a variety of industries, businesses and organizations including: Ford Motor Company, Baltimore Gas and Electric, South Dakota Office of State Tax Commission, Liberty Insurance Services, Northwestern University, Fairfield University, McKee Foods, Wyndham Hotels, Intel, RCO Engineering, Eaton Corporation, Federal Aviation Administration, Adidas, and many more.