Time-saving
Practices for Delivering and Organizing IT Help Desk Services
TOPICS: HELP DESK MANAGEMENT
What is Help
Desk Management?
Technical support services are provided to assist and promote the use of technology within a
business environment. The Help Desk is the traditional mechanism for
these technical support services,
usually accompanied by on-site assistance, training and self-help programs. Technical support
can include many levels,
including custom software assistance, off the shelf software
assistance, hardware diagnostics, and related technical and training services.
Featured Articles
Marketing Help Desk Services
Help desks exist for one primary reason... to
ensure a maximum return on the organizational investment in
technology systems and services. In order to achieve this
result, help desk services have to be effective, relevant and
accessible. As such, every internal help desk has an affirmative obligation
to quality, and to market its services to the end-user community.
This article shows you how to create and implement an effective
marketing program to promote help desk services.
Facing Up to Service Problems: Apology
is Sometimes the Best Policy
While we would all hope that systems never fail, purchase orders are
never lost, and projects are never delayed, sometimes, customer
service becomes a negative experience.
more
5 Keys to IT Customer Service Success
The customer must be served! That goes without saying, but in
the context of internal IT support services, just who is the
customer and how are they best served?
more
IT Service Techniques: How to Say No
IT customer service is all about helping people and solving
problems, and that implies an acceptance of any and all requests.
more
When you become a member at ITtoolkit.com, you will get access to our entire collection of online content. Membership is free and it's easy to signup. We just ask a few questions for demographic purposes. We respect our member's privacy and do not sell any member information.