IT Customer Service Plans and Help Desk Management
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 The Customer Service Plan Template The IT end-user is a special kind of customer. This simple IT service planning Quick Tool is used to document customer service scope, goals, objectives and related operational parameters for internal customers of IT services (technical, strategic and/pr project management). download now *Fast, easy and free registration required for access to all our articles and Quick Tools. |
Caught in a Web of
Unrealistic Expectations Customer dissatisfaction may just be the result of an expectations gap - a quantifiable mismatch between service expectations and actual obligations. full article Easy Strategies for Optimized End-User Support The basis of optimized technical and help desk support is simple - to provide a quality roadmap to be followed by all staff. full article Find the Meaning Behind the Service Metrics IT service value cannot be measured merely by the numbers. To measure service quality and value, IT managers need to look beyond the numbers and into the intangibles. full article |
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RECOMMENDED READING full article Easy Strategies for Help Desk Marketing full article Apology May Sometimes be the Best Service Policy full article Five Keys to IT Customer Service Success full article Creating Opportunities for IT Added Value full article Using ROI as a Measure of Service Value full article How to Say No to Service Requests full article How to Build and Strengthen Service Partnerships QUICK TOOLS The Mission Statement Template What is your mission? Whether you are managing a project team or technical support group, operational goals and objectives should be recorded and accepted via a documented mission statement. This PDF fill-in form will help you to quickly prepare high level "mission statements" for a variety of purposes and services. The SLA Planning Worksheet Use this handy fill-in-the-blanks form to quickly plan and document terms and requirements for the IT "Service Level Agreement". It can be used for any type of service requirement and related technology operations. |
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