Tips
and Techniques for IT Service Management
Easy Strategies for Optimized IT Support
A
successful technical support encounter must be timely, responsive to
business circumstances, and must also instill confidence in IT
service capabilities. To achieve this level of IT service quality,
support encounters should be designed to cover all the essential
"customer service" bases. The basis of this support strategy
is simple - to provide a structured process for the IT support
encounter, laying out a roadmap to quality technical support for the
analyst and the end-user.
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IT service quality begins and ends with end-user
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