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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Customer Service Principles for IT Support
A successful technical support encounter must be timely, responsive to business circumstances, and must also instill confidence in IT service capabilities. To achieve this level of IT service quality, support encounters should be designed to cover all the essential "customer service" bases.
The basis of this support strategy is simple - to provide a structured process for the IT support encounter, laying out a roadmap to quality technical support for the analyst and the end-user.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Management Kit
Every
IT group is judged by its ability to respond to technology problems
and systems outages. When faced with a systems failure, a
pro-active problem management process can save time, money, and
bring faster, long term solutions.
The Problem Management Policy Kit, from ITtoolkit.com, will help you develop, document and implement effective policies for pro-active problem management.