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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
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Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
General Management Articles
Using ROI as a Measure of IT Service Value
If you expect the true business value of IT projects and services to be fully recognized, then you must be able to express IT expenditures in standard business terms.
This is not a natural skill for many IT managers, who may have risen to the management ranks by virtue of their technical skills, more so than any traditional business management skills. In addition, IT value cannot always be seen in the "numbers", but also in the intangibles of productivity, performance and staff morale.
The 'return on investment' calculation must address both aspects of IT value - tangible and intangible.
Articles Subject Index (General Management)
Best Value for Project Managers
The
Project Management Bundle, from ITtoolkit.com, contains (8)
Management Kits and Planning Templates, covering all the key
deliverables in the project lifecycle - from the
statement of work
to the post-project review.
You get multiple manuals, forms and templates in one package - to improve results and save time in all your projects. Available for immediate download or on CD.