Tips
and Techniques for IT Planning
Using ROI as a Measure of IT Value
If you expect the true business value of IT projects and services
to be fully recognized,
then you must be able to express IT expenditures in standard business terms. This is not a natural skill for many IT managers, who may have risen to the management ranks
by virtue of their technical skills, more so than any traditional
business management skills. In addition, IT value cannot always be seen in the "numbers", but also in the intangibles of
productivity, performance and staff morale. The 'return on investment' calculation must address
both aspects of IT value - tangible and intangible. read
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