Welcome to our website
Download Free White Paper
IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Documenting IT Policies and Procedures
In order to ensure that goals and objectives are met, IT management policies and/or procedures must be produced in an appropriate format, designed to achieve desired results. Within any given environment, form and function will vary by technical capabilities and policy/procedural purpose. As policies and procedures are planned and developed, these various issues must be factored into "form and function" results. Considering the differences between policy and procedure, each is defined by a unique combination of developmental building blocks.
Read this article and learn how to create effective policy and procedure documents using a building block approach. Use (7) defined building blocks as a basis for policy specification, and (10) defined building blocks as a basis for procedural specification.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Solutions
Focusing
on practical issues in best practices planning, The Asset
Management Planning Template, from ITtoolkit.com,
will help you to analyze asset management requirements, and
to plan related policies and procedures.
The Template gives you the information and tools needed to collect data and document steps for managing technology assets, including hardware, software and related peripherals..