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Download Free White Paper
IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Building IT and End User Partnerships
While IT strives for balance between end-user demands, information technology best practices, and overall company needs, the end-user community tends to focus on specific, albeit important, needs of the moment .... and so, a conflict is born. This natural conflict may never be eradicated, but it can be mitigated through effective cooperation, collaboration and communication.
This is the essence of the IT / End-User partnership... to establish common ground and purpose in the delivery and acceptance of IT services and strategies.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Management Kit
If your end-users are dissatisfied with the technology support and strategic planning services
you provide, you need to know, and you need to take action.
The IT Services Survey Kit, from ITtoolkit.com, provides you with the tools and steps needed to survey end-users, collect feedback, analyze lessons learned, and make informed decisions to improve IT service quality..