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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
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Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
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Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Managing Desktop Computer Moves Adds and Changes
Although not be particularly interesting or exciting, desktop moves, adds and changes (MAC), can be a very demanding part of the IT service function. The size and scope of these various MAC projects will determine the extent of IT involvement and the degree of technical complexity. However, in view of the direct customer service impact of any MAC project, whether large or small, it is advisable to carefully consider a systematic approach to all moves, adds and changes.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Solutions
Focusing
on practical issues in best practices planning, The Asset
Management Planning Template, from ITtoolkit.com,
will help you to analyze asset management requirements, and
to plan related policies and procedures.
The Template gives you the information and tools needed to collect data and document steps for managing technology assets, including hardware, software and related peripherals..