Tips
and Techniques for IT Customer Service
Five Keys to Customer Service Success
The customer must be served! That goes
without saying, but in the context of internal IT support services,
just who is the customer and how are they best served? In a traditional sense, a customer
is any individual or group receiving company goods and/or services.
In the internal IT services sense, the customer receives goods
and/or services, but the exchange occurs within the logical confines
of the organization .... the customer and the provider are both
"employees". Internal customer service is a complex process,
filled with contradictions and caveats. These conflicts and
contradictions can be addressed with an effective, blended "customer
service" approach.
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