Welcome to our website
Download Free White Paper
IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Caught in a Web of Unrealistic Expectations
As a business imperative, technology end-users are entitled to the highest quality of service that can be provided. But, in the IT services realm, quality expectations are often confused with substance expectations. When end-users are dissatisfied with IT services, quality problems are too often assumed. But, in fact, quality may not be at issue. Customer dissatisfaction may just be the result of an expectations gap - a quantifiable mismatch between service expectations and actual service obligations.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Management Kit
Every
IT group is judged by its ability to respond to technology problems
and systems outages. When faced with a systems failure, a
pro-active problem management process can save time, money, and
bring faster, long term solutions.
The Problem Management Policy Kit, from ITtoolkit.com, will help you develop, document and implement effective policies for pro-active problem management.