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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Making the Case for End User Training
When times are tough, and budgets are tight, it gets harder and harder to justify training expenditures. Unfortunately, it is in tough times that training can have the greatest impact, as management looks for optimum performance and productivity in every process and system. To justify software training costs, you will have to examine the related costs and benefits. And, you must be able to tie those costs and benefits directly to specific business needs and results.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Management Kit
The
Business Benefits Checklist is a time-saving planning tool
for IT professionals and project managers, helping you to quantify
meaningful and measureable business benefits for IT plans and
projects.
Use this fill-in form checklist to justify any planned IT expenditure, to ensure that plans and investments are properly aligned with business goals and objectives. .