Welcome to our website
Download Free White Paper
IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
General Management Articles
Creating Internal Policies for E-mail Etiquette
E-mail is a great tool for business communication - it's accessible, fast and relatively easy. But, under certain circumstances, e-mail can also be ineffective and inappropriate. At one time, written business communications were limited to physical memos and letters. Somehow, when words were put to paper, they were granted a certain degree of respect, whether they are being written or being read. E-mail communication has changed that business communication dynamic, and not always for the better.
Articles Subject Index (General Management)
Featured Management Kit
Project communication is more than "meetings and memos".
It is a strategy and a tactic, providing the means by which information flows
through the project
lifecycle.
The Project Communication Process Kit, from ITtoolkit.com, shows you how to analyze communications needs, write plans, and develop appropriate communications strategies for any type of project...