Tips
and Techniques for IT Problem Management
Examining the True Costs of Downtime
Everyone
knows that downtime is costly. Downtime is also preventable to
a large extent, and certainly, what cannot be prevented, can be
reduced, managed and mitigated. But knowledge alone may not move
anyone to act, largely because "action" is also costly. It
takes time, money and staff resources to analyze needs and develop
working solutions. And, above all, technology related expenses
have to be justified.
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