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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
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Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
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Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary

General Management Articles
How to Offer Constructive Criticism
Every manager is called upon to review and evaluate staff performance, offering constructive criticism. This can be a difficult and stressful moment for all concerned, particularly when the news is bad. But, when performance criticism is in order, that criticism should be constructive and appropriate, and it should be offered in the right context, to help the employee get back on the right track.
Articles Subject Index (General Management)
Best Value for Project Managers
The
Project Management Bundle, from ITtoolkit.com, contains (8)
Management Kits and Planning Templates, covering all the key
deliverables in the project lifecycle - from the
statement of work
to the post-project review.
You get multiple manuals, forms and templates in one package - to improve results and save time in all your projects. Available for immediate download or on CD.