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IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Problem Management: Coping with Crisis Perceptions
Downtime happens - hardware fails, software has bugs, and human beings, even IT professionals, make mistakes. The real test of an IT shop is not whether problems occur, but how often, and to what response? Problem frequency and recovery should be a matter of fact, borne out by statistics... i.e. the server is up 99% of the time, and outages last no longer than one hour. And logically, IT performance should be judged on that objective criteria.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Management Kit
Disaster recovery is one of the most critical
business issues faced today. Are you ready? Are you prepared to analyze current needs, plan effective
procedures, write a plan, and keep it current through ongoing
organizational and technical changes?
The Disaster Recovery Plan Process Kit from ITtoolkit.com, gives you the tools and resources you need to meet these challenges, and much more.