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Download Free White Paper
IT management is part project management, part technology
operations and part general management.
Combining these three into one flexible management process is the key to success. We show you how it's done.
To learn more, download your own copy of our white paper - The Manage by Process Framework.
Kits and Templates
The Project Planning Roadmap
The Statement of Work Process Kit
The Project Standards Policy Kit
The Problem Management Policy
Kit
The Asset Management Planning
Template
The Disaster Recovery Plan Process Kit
The IT Services Survey Kit
See our full product catalog
Featured Tools and Templates
Get a quick start on your project and IT planning needs with our series of free forms, checklists and templates.
- Project Status Report Template
- Meeting Agenda Template
- IT Mission Statement Template
- Project Management Glossary
IT Operations Articles
Balancing Acts: IT Best Practices vs. End User Demands
IT customer service is a complex relationship between technology services, end-user needs, business culture, and workplace relationships. By acknowledging these complex relationships, and the potential for negative perceptions, IT can better deliver relevant, productive services that fulfill most, if not all, business needs.
Articles Subject Index (IT Operations)
- Asset Management
- Disaster Recovery Planning
- IT/Business Alignment
- Operational Practices and Procedures
- Support Strategies
Featured Management Kit
If your end-users are dissatisfied with the technology support and strategic planning services
you provide, you need to know, and you need to take action.
The IT Services Survey Kit, from ITtoolkit.com, provides you with the tools and steps needed to survey end-users, collect feedback, analyze lessons learned, and make informed decisions to improve IT service quality..