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Fast Track Project
Forms
Low cost packages filled with concepts, steps, forms and document
templates for projects and planning.
Quick Tools
Free and simple planning forms. All in PDF format.
- Top 10 Articles for Project Success Learn how to increase your odds for a successful project.
- Top 10 Articles for IT Alignment Learn how to improve relationships and align IT services with business needs.
- Top 10 Articles for Productivity Learn how to work smarter, make the most of limited resources and be more productive in your own work environment.
Download Free White Paper: IT management is part project management, part technology operations and part general management. To achieve success, each element must be addressed. We show you how. To get started, download your own copy of our white paper - The Manage by Process Framework.
IT Management Articles
Welcome to our directory of IT management articles. These articles focus on issues and topics to help you deliver IT support services, manage hardware and software assets, align IT services, plan policies and procedures, and provide quality services with limited resources. Just click on any of the article links below. See project management and general management articles.
- The Asset Management Needs Assessment
- Managing Desktop Moves, Adds and Changes
- Planning Policies for Desktop Asset Management
- Too Outdated to Update: Coping with Legacy Systems
- Is it Time for a Technology Upgrade?
Prepare asset management policies with the Asset Management Policy Planner.
- Take a Team Approach to Disaster Recovery Planning
- Assessing Data Backup Requirements
- Disaster Recovery Planning in IT: Basics and Benefits
- Take Action: Activating Your Plan for Disaster Recovery
- Examining the True Costs of Downtime
- Never Assume: Test Your Plans for Disaster Recovery
- Planning Policies for Data Security
- Problem Management: Coping with Crisis Perceptions
- Proactive Problem Management: Managing Problems as Projects
Plan and prepare your DRP with the Disaster Recovery Plan Process Kit.
- IT Management Practices for the Enterprise
- IT Management Practices for the Small Business
- IT Organizations by Design
- Decision Making in IT: Anticipate Impact
- Easy Steps for Systems Change Control
- Creating Effective Service Level Agreements
- Do More with Less: IT Management in Changing Times
- Documenting IT Policies and Procedures
- Planning the IT Operations Audit
- Setting Standards for End-user Technology
- Technical Documentation: Overhead or Obligation?
- Use Policies and Procedures to Promote IT Services
Improve IT operations with the Problem Management Policy Kit.
- Customer Service Principles for IT Support
- Marketing Strategies for the Internal Help Desk
- Making the Case for End-user Training
- Balancing Acts: IT Best Practices vs. End User Demands
- Creating Opportunities for Added Value
- Service Metrics: Find the Hidden Meaning
- Building IT and End-user Partnerships
Conduct end-user satisfaction surveys with the IT Services Survey Kit.