Time-saving Toolkit for End-user Project Review and Service Satisfaction Surveys!
In order to generate a true snapshot of customer and end-user satisfaction, opinion surveys must go beyond the basics, and examine the effects of poor communication, misinformation, and false expectations. Using the information and tools provided in the IT Services Toolkit, from ITtoolkit.com, you will quickly get the answers you need to address service quality problems and improve end-user relationships.
The
IT Services Toolkit contains (2) time saving products to measure and
improve customer and end-user satisfaction with IT projects and
services. In all, you get (2) how-to manuals, (3) survey
forms, (8) forms to support and manage the survey process, and (2)
templates to document survey results and lessons learned.
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Includes 2 Manuals How to plan end-user and project review surveys. How to establish survey goals and objectives. How to conduct the survey for best results and participation. How to analyze survey results to identify lessons learned. |
With 11 Tools and Forms Survey Process Plans Survey Preparation Forms Project and End-User Survey Forms Survey Results Forms Every form is provided in PDF format, and is pre-formatted for fast, easy completion. |
And 2 Deliverables Templates The Lessons Learned Statement for IT Services and Project Review Formatted for use in Microsoft Office Excel and PowerPoint 97 or higher. The Lessons Learned Statement Template is pre-formatted with organized sections, Table of Contents, and content guidelines. |
Start to finish steps and tools in one package.....
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Analyze needs and requirements to plan IT service and project review surveys. |
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Use the planning tools to collect, organize and analyze relevant data and plan next steps. |
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Hold and conduct regular surveys to measure project results and IT service performance. |
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Execute the survey process using the electronic survey tools to collect feedback on multiple issues and variables. |
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Analyze survey results to identify lessons learned and improve future results. |
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Produce documented lessons learned conclusions and recommendations based on survey results. |
The IT Services Toolkit offers many features & benefits.....
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Flexible Process | The Toolkit is filled with easy to follow guidelines, steps and procedures so that you can quickly fill survey needs and produce related deliverables. |
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Time-saving Tools |
Every form, template and spreadsheet is designed for ease of use and flexibility, with pre-formatted data entry fields, data selection lists, form buttons, text boxes and much more. |
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Clean and Polished Formats | Every form and template is professionally formatted, with a clean, polished look designed to inform and impress. You will get consistent results to save time and improve service quality. |
Get your copy today - just $189. Backed by our Satisfaction Guarantee.
The
IT Services Toolkit offers a great return on small investment.
You get multiple tools and numerous concepts, all with
unlimited
potential to save time, get results and build skills. Buy now
to purchase and download your copy.
May we also recommend....? The IT Planning Toolkit and The Fast Track Project Toolkit
About Us: The IT Services Toolkit is published by Right Track Associates, Inc., proprietors of ITtoolkit.com. We have been providing reasonably priced management tools for over 10 years to many satisfied customers. To receive your copy just click on any "buy now" link to complete the order and download process. Your digital download will be provided to you once payment processing is completed.
Technical Requirements:
Adobe PDF Requirements: The PDF components in the IT Services Toolkit are compatible with multiple versions of Adobe Acrobat. Minimum Requirements: Adobe Acrobat Reader 5.1 or higher, or Adobe Acrobat 5.0 or higher. Template Requirements: Microsoft Word® 97 or higher and Microsoft PowerPoint® 97 or higher. Download Size: 3.4 MB .zip file