Performing IT Service Reviews
IT service reviews provide the means to evaluate IT service performance, technology utilization and customer service satisfaction. The service review is an essential practice for IT success.
Formulating IT Service Portfolios
What's in your IT service portfolio? There is no single response. Service portfolio content varies according to business and technology needs, reflecting related policies and practices.
Auditing IT Service Operations
When applied with discretion and clear purpose, IT audits serve to verify and validate service quality and adherence to best practices and adopted standards. Learn how its done.
Defining IT Budget Priorities
Budgeting is too often a frustrating process. As budgets are created, constraints and needs must be carefully balanced and communicated to ensure that expectations are set.
Organizing for Operational Success
How is your IT department organized? There is no single organizational format. The goal is to first identify the mission, identify the need and evaluate the capabilities to get it right.
What is Manage by Process?
Nothing wastes more time than re-inventing the wheel. As a practice, "manage by process" provides a template for planning and analysis, to focus on results over process.